Refund & Cancellation Policy

Last Updated: April 23, 2026

Introduction

This Refund and Cancellation Policy outlines the terms and conditions under which cancellations, returns, exchanges, and refunds are processed for products purchased through the https://sparkshop.in/ Platform.

Order Cancellation

  • Cancellation requests will be considered only if made within 10 days of placing the order.

  • Cancellation requests may not be accepted if the order has already been processed, packed, or handed over to the seller or courier partner for shipping.

  • If the order is already out for delivery, you may choose to reject the product at the time of delivery.

Returns, Refunds & Exchanges

We offer Return, Refund, or Exchange subject to the conditions mentioned below:

  • Products are eligible for return or exchange within 10 days from the date of delivery.

  • Once a return or exchange request is approved, the process will be initiated as per our internal verification guidelines.

Return Initiation Process

To initiate a return or exchange, please follow these steps:

  1. Log in to your account on the https://sparkshop.in/ Platform.

  2. Navigate to the “My Orders” section.

  3. Select the specific order containing the item(s) you wish to return or exchange.

  4. Click on the “Return/Exchange” option and select the reason for your request.

  5. Upload any necessary images (if the product is damaged or defective) and submit the request.

  6. Once approved, you will receive a confirmation email/SMS with the return pickup details.

Exchange

Approved exchange products will be re-delivered within 5–7 working days from the date of approval.

Refund Turnaround Time (TAT)

Approved refunds will be processed and credited within 3–5 days to the original mode of payment or any other eligible mode, as applicable.

Damaged or Defective Products

  • If you receive a damaged or defective product, please report it within the 10-day return window.

  • Upon verification and approval, we will provide a refund or exchange for such products.

Important Notes

  • Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories intact.

  • Refunds or exchanges are subject to inspection and approval by the seller or the Platform.

  • Certain products or categories may not be eligible for return or exchange as per product-specific terms mentioned on the Platform.

Contact for Refund & Cancellation

For any questions or support related to cancellation, return, exchange, or refund, please contact us using the details provided on the Platform.